Introduction
ALENOR ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
We comply with the General Data Protection Regulation (GDPR) and applicable Finnish data protection laws.
1. Data We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, and any other information you provide when contacting us.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs.
- Cookies: We use cookies to enhance your browsing experience and analyse website traffic.
- Project Information: Details about your project, industry, and requirements when you request a quote or consultation.
2. How We Use Your Data
We use your information for the following purposes:
- To respond to your enquiries and provide customer support
- To process your requests for quotes, consultations, and services
- To improve our website, services, and customer experience
- To send you relevant information about our services (only with your consent)
3. Legal Basis for Processing
We process your personal data based on:
- Your consent — When you voluntarily provide information to us
- Contractual necessity — To fulfill our obligations when you request our services
- Legitimate interest — To improve our services and maintain our website
- Legal obligation — To comply with applicable laws and regulations
4. Data Sharing
We do not sell or rent your personal data to third parties. We may share your data with:
- Service providers: Hosting providers, email service providers, and analytics tools that help us operate our website
- Legal compliance: When required by law or to protect our rights
- Business transfers: In the event of a merger, acquisition, or sale of assets (with your prior consent if required)
5. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL encryption for all data transmission
- Secure servers with restricted access
- Regular data backups and security updates
6. Your Rights
Under GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests
7. Cookies
Our website uses cookies to enhance your experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: To understand how visitors interact with our site (Google Analytics)
- Preference cookies: To remember your settings and preferences
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, we retain contact information for up to 5 years after your last interaction with us, unless you request deletion.
9. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
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